Frequently Asked Questions – Furever Faithful

1. What is Furever Faithful?

Furever Faithful specializes in custom pet portrait pillows that turn your furry friend’s photo into a cozy keepsake.

2. How do I order a custom pet pillow?

Select your pillow style, upload a clear photo of your pet, and complete checkout. Our team takes care of the rest!

3. What kind of photos work best?

Use clear, well-lit images with your pet facing forward. Avoid blurry or low-resolution photos.

4. Can I order multiple pets on one pillow?

Yes! You can upload a group photo or multiple images for multi-pet designs.

5. What sizes are available?

Our standard pillows come in 16"x16", 18"x18", and 20"x20". Custom sizes may be available upon request.

6. Can I preview the design before it ships?

Yes, we email a digital preview for approval before production begins.

7. How long does it take to receive my order?

Processing takes 1–3 business days. Delivery takes 7 days (USA), 15 days (Europe), and varies for international orders.

8. Do you ship internationally?

Yes, we ship worldwide! Shipping fees and times vary by destination.

9. How do I track my order?

You’ll receive a tracking number via email once your order ships. You can also visit our Track Order page.

10. Can I make changes to my order?

Changes are allowed within 12 hours of ordering. Email us as soon as possible at FureverFaithful@outlook.com.

11. What is your return policy?

Returns are accepted within 30 days if the product is unused and in original condition. Custom items are not returnable unless damaged.

12. My item arrived damaged—what do I do?

Please email us a photo of the item and packaging within 48 hours of delivery. We’ll make it right!

13. Do you offer gift packaging?

Yes, we offer premium gift packaging options at checkout.

14. Can I include a gift note?

Absolutely! Leave your gift message during checkout, and we’ll include it with your order.

15. Are the pillows washable?

Yes. All pillow covers are removable and machine washable on a gentle cycle.

16. What materials are the pillows made of?

Our pillows are made from soft, hypoallergenic polyester fabric with a plush interior fill.

17. Do you offer discounts for bulk orders?

Yes! Please contact us for custom pricing on orders of 10+ items.

18. How do I contact customer service?

Email us anytime at FureverFaithful@outlook.com or call +1 774-466-6494.

19. Where is Furever Faithful located?

We are proudly based in New York City: 244 5TH AVE., SUITE 2025, NEW YORK, NY 10001.

20. What if I need more help?

Visit our Help Center for more detailed support or reach out to our friendly team.